"Impart Links (IL) have offered consistently high standards of service – very responsive and tailored to your needs. The tailoring of the service is an essential requirement for me and is not always received from some of the larger consultant practices. They consistently take time to understand your specific requirements. Project managed our full OJEU procurement tender for responsive repairs and voids. Led on the design of the Open Book cost model and service standards and developed our Open Book cost methodology, led on the tendering process, appointment of contractors and establishment of the core partnership group. Very professional and yet pragmatic in approach and a pleasure to work with. A recent project required me to pull on IL’s time at incredibly short notice (repeatedly!) to hit our own internal deadlines and IL always made time to respond and carry out any additional analysis. Since 2011 we have used IL for the following:- 1) National public procurement exercise for our responsive repairs and voids service. 2) Validation of our stock data (consisting of 5800 properties and over 2 million cells). 3) Assessment of our newly formed in-house repairs service against external providers."
We believe in:
Properly managed collaborative working - We know from our experience that a collaborative approach brings many benefits. We have gained valuable insights into the issues and challenges that our clients have to deal with daily, and how to resolve them.
Adding real value to our client's business - Whatever we do, we go beyond expectations by always looking for ways to help improve systems, processes and relationships.
Immediate impact and long term solutions - There are not enough hours in the day to manage the day job let alone manage and implement new initiatives and ventures. Impart links offers effective collaboration and planning for the future. We are able to provide strategic insights, advice and support to help our clients manage change from day one.
We believe that through our unique approach we can help our clients see the bigger picture and better understand the interrelated issues that are at play.
Health and Safety is our number one priority – all else is at risk if Health and Safety procedures are not applied rigorously . We work closely with our clients to ensure the safety of our staff, contractors, residents and the public.
Environmental Impacts are important to us – We take all practicable measures to decrease our environmental impact. Including modern vehicles, shared journeys, reduction on waste, recycling, using sustainable products etc.
Representing our Client - When working for a client our team represent that client and we respect the importance of that perception. Ensuring our staff keep to a strict code of conduct, wear appropriate clothing, PPE, ID badges, and treat residents and public with respect.
Quality of Service – Proper planning, ensures the right skill set for the job. Quality workmanship and thorough signing off procedures. Sticking to specification yet offering suitable alternatives where appropriate
. All variations signed off before work commences.