"Impart Links (IL) have offered consistently high standards of service – very responsive and tailored to your needs. The tailoring of the service is an essential requirement for me and is not always received from some of the larger consultant practices. They consistently take time to understand your specific requirements. Project managed our full OJEU procurement tender for responsive repairs and voids. Led on the design of the Open Book cost model and service standards and developed our Open Book cost methodology, led on the tendering process, appointment of contractors and establishment of the core partnership group. Very professional and yet pragmatic in approach and a pleasure to work with. A recent project required me to pull on IL’s time at incredibly short notice (repeatedly!) to hit our own internal deadlines and IL always made time to respond and carry out any additional analysis. Since 2011 we have used IL for the following:- 1) National public procurement exercise for our responsive repairs and voids service. 2) Validation of our stock data (consisting of 5800 properties and over 2 million cells). 3) Assessment of our newly formed in-house repairs service against external providers."
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Over 12 years’ Executive and Senior experience in the UK and Ireland, currently serving on the Board and Council of the Irish Council for Social Housing (ICSH), the representative federation for housing associations in the Republic of Ireland. Neil has served as Director of Operations & Director of Property services respectively at Cluid housing, Ireland's largest housing provider, since 2010. Prior to that he was a Property Director for a 9000 home HA in the south west of England . An advocate of a ‘systems thinking’ approach, Neil is purpose driven and is passionate about empowering staff and leaders to deliver services that understand and meet the needs of their tenants and communities. When time permits, he enjoys an outdoor life rowing and running in local clubs.