"Impart Links (IL) have offered consistently high standards of service – very responsive and tailored to your needs. The tailoring of the service is an essential requirement for me and is not always received from some of the larger consultant practices. They consistently take time to understand your specific requirements. Project managed our full OJEU procurement tender for responsive repairs and voids. Led on the design of the Open Book cost model and service standards and developed our Open Book cost methodology, led on the tendering process, appointment of contractors and establishment of the core partnership group. Very professional and yet pragmatic in approach and a pleasure to work with. A recent project required me to pull on IL’s time at incredibly short notice (repeatedly!) to hit our own internal deadlines and IL always made time to respond and carry out any additional analysis. Since 2011 we have used IL for the following:- 1) National public procurement exercise for our responsive repairs and voids service. 2) Validation of our stock data (consisting of 5800 properties and over 2 million cells). 3) Assessment of our newly formed in-house repairs service against external providers."
Impart links Maintain was formed in late 2015 to start a particular 3 month requirement for an existing client in January 2016 completing a range of intervention repairs and maintenance works to bring components in line with expected life spans.
Following the initial 3 months works we were contracted from April 2016 to complete all response repairs, voids and the majority of planned works at a large retirement village in Northampton. This allowed us a backdrop in which to grow our team and win other contracts. It also meant that our team was subject to a whole host of repairs and maintenance requirements that we are now able to offer as our core services.
What started in 2016 as 2 men in a van, and a surveyor/ manager, quickly became a team of multi-trade operatives, a ground works team, administration function, surveyors, a site foreman and a dedicated project manager.
Using our direct operatives and a managed, proven sub-contractor supply chain ILM now supply works to a number of Housing Associations, Local Authorities, and private home owners.
As a small maintenance business ILM is unique in that it is backed by a team of experienced housing consultants who understand the rigours of proper project management, communication with clients, Health and Safety (including being principle contractor), and all back office aspects which assist our clients before during and after any project.
Please see tabs for our core services.
While we have a core of services we provide, we are open to other opportunities and are happy to have a discussion about anything from one off small projects to tendered long term contracts.