"Impart Links (IL) have offered consistently high standards of service – very responsive and tailored to your needs. The tailoring of the service is an essential requirement for me and is not always received from some of the larger consultant practices. They consistently take time to understand your specific requirements. Project managed our full OJEU procurement tender for responsive repairs and voids. Led on the design of the Open Book cost model and service standards and developed our Open Book cost methodology, led on the tendering process, appointment of contractors and establishment of the core partnership group. Very professional and yet pragmatic in approach and a pleasure to work with. A recent project required me to pull on IL’s time at incredibly short notice (repeatedly!) to hit our own internal deadlines and IL always made time to respond and carry out any additional analysis. Since 2011 we have used IL for the following:- 1) National public procurement exercise for our responsive repairs and voids service. 2) Validation of our stock data (consisting of 5800 properties and over 2 million cells). 3) Assessment of our newly formed in-house repairs service against external providers."

Neil Bolton
Cluid Housing

Health and Safety

As ever, Health and Safety is a major factor for contractors and clients alike. Our experience in working in live areas with vulnerable people for the past 3 years with zero issues speaks volumes for the management and operative focus on H&S.

We understand the role of Principle Contractor/ Designer and often act as both. Working with clients to ensure that our documents are edited into formats that work in line with their standard doc’s. We create phase plans, pre-commencement activity and ensure communication with the client and operative is constant and simple.

Each project or job is assessed individually and where appropriate we give our staff on site inductions and safety packs before they start so they are aware of the site rules, who the site manager is, who to contact in an emergency, nearest exits and hospital locations.

Impart Links Maintain

There is still a focus on the operative to complete dynamic risk assessments on site to ensure safety of the site the operative and the public. In this regard it is essential to keep training up to date. We do this in several ways:


Annual training:

Asbestos, manual handing, working at height, First Aid


Tool box talks


Conference call (all staff) Chance to highlight any H&S issues


Issues as they arise with manager

Project specific:

Normally weekly, H&S, scheduling

We extensively COSHH train our in house staff so they are aware of the dangers of any substances they may be using.

Impart Links Maintain

We use a proven supply chain of sub-contractors. These are vetted before we use them and obtain all their insurances, method statements and risk assessments.

We have a regime of site induction, quality checks, feedback from other staff, residents, and job completion/ final checks.

Impart Links Maintain