"Impart Links (IL) have offered consistently high standards of service – very responsive and tailored to your needs. The tailoring of the service is an essential requirement for me and is not always received from some of the larger consultant practices. They consistently take time to understand your specific requirements. Project managed our full OJEU procurement tender for responsive repairs and voids. Led on the design of the Open Book cost model and service standards and developed our Open Book cost methodology, led on the tendering process, appointment of contractors and establishment of the core partnership group. Very professional and yet pragmatic in approach and a pleasure to work with. A recent project required me to pull on IL’s time at incredibly short notice (repeatedly!) to hit our own internal deadlines and IL always made time to respond and carry out any additional analysis. Since 2011 we have used IL for the following:- 1) National public procurement exercise for our responsive repairs and voids service. 2) Validation of our stock data (consisting of 5800 properties and over 2 million cells). 3) Assessment of our newly formed in-house repairs service against external providers."
Our professionally qualified cost and asset managers have gained valuable commercial insight holding senior positions within large maintenance contractors prior to joining Impart links. Collectively our team supported by Impart links RICS accreditation have provided cost management and forensic review services for Registered Providers on reactive and planned maintenance contracts to a total works value exceeding £400 million
Our team have completed many health checks and detailed forensic audits on a numerous contracts, some that are performing well and also ones that are not running according to plan. Good performing organisations usually require benchmarking and governance analysis to ward off potential complacency whereas organisations with perceived issues tend to opt for a holistic performance review and options for an alternative commercial administration model to be developed for consideration. Impart links are then able to support clients through the change management process to make successful improvements to their services.
Forensic review are commercially sensitive by nature and as such there are not case studies to support this. However, we have worked with many organisations throughout the UK completing standalone forensic reviews which we can talk about in more detail upon request.
Nearly all repairs and maintenance procurement activity is proceeded with a forensic review of previous performance, to understand the requirement, budgets, improvements required, manpower, work per trade etc.
- Town & Country Housing Group
- Kensington and Chelsea TMO
- Lewisham Homes
- Vale of Aylesbury